As well as continuing to learn all about the programming at Cineworld, and even creating the schedule for a film myself, I was also given the opportunity to encounter other aspects of the exhibition sector. Something I was especially looking forward to discovering more about was social media scheduling/marketing as this is an area I could picture myself working in in the future.
After meeting the member of staff who runs the social media, I was briefed about his role each week which involves scheduling the Facebook posts for the following week and putting up posters throughout the building. As this doesn’t tend to take him more than a day to complete, and similarly to the staff working on programming, he also works on front of house on the other days serving customers at the tills and checking tickets before customers enter the screening room.
I never quite realised how much thought had to go into the planning process of the social media. Because of the Facebook algorithm, for example, they aim to only post 3 statuses at peak times (between 10:00am and 2:00pm) throughout the week to ensure as many people as possible are seeing the posts.
If any events are coming up or a new film release, he tries to make sure these feature on their social media. And sometimes head office make specific requests about what should be promoted that week. Together we undertook the careful research task to discover which film poster was the most appropriate to use, being an official poster instead of a fan-made one, for example. Precision and an eye for detail were required when ensuring that we attached the correct link to take customers straight onto Cardiff Cineworld when booking tickets.
The layout of the post tends to include: the film/event title, a brief synopsis of the film/event, the link to book tickets and the film/event poster.
Learning about the attention to detail and thought that has to go into each and every Facebook post as well as how to use Facebook as a marketing tool was interesting. Although I did get to help with this role and learnt a new side of marketing, I believe I already had some pre-existing knowledge on the subject.
What I really developed from this experience on social media was my professionalism in terms of language skills when marketing online to customers and attempting to entice them into booking tickets and why Cineworld should be the place they choose to go to.
Once the social media posts had all been scheduled, myself and the social media programmer went for a walk around the building to see what posters needed to be taken down and if any new ones had arrived to be put up. He explained how Cineworld’s policy was to take down the posters as soon as the film has been released so a new poster promoting an upcoming film could go in that space. The staff are then allowed to take posters that are no longer in use. I even got to take a Little Women (Gerwig, 2019) poster home for my flat..